i have recently used several different solicitors for different projects - not one passed the "efficiency" test. One sent me two sets of T&Cs noting that i was buying a property for £11k (i wish !!!!) and then charging me totally different fees to those on the T&Cs; another had to be asked 4 times to send me a photocopy of the old mortgage lender's redemption statement; another sent me a form to complete as to whether i wanted to completed the SDLT form myself (I ticked yes) and then I got a very frosty reception when i asked for a reduction in fees as they had filled it in and wanted to charge me ! My original solicitor (who i still use now and again) was always sending me letters to explain what was happening - he cost a fair bit more, but, i felt "looked after".
What i call "bucket shop" solicitors who only act for the lender generally only send you two letters - 1) hello client sign this and 2) we've completed - sign this and now send us money - cheerio.
i think its like anything else in life - you get what you pay for.
Clottie The Positive “Windswept and interesting”
The Somerset-Lancashire lady
Aviatrix extraordinaire !